Hello, and thank you for choosing Litewallet! We would like to explain and help you resolve some of the most common concerns our user-base is having while using Litewallet. Please review the following and submit a customer ticket if you still need assistance.
Litecoin Send Problems
Problem: When users are sending/withdrawing LTC to a different wallet they may be running into a problem where it does not send properly, and the wallet displays a 20-40% problem. This is due to internet connectivity and/or a syncing problem.
Solution: The sent LTC was never initiated. Nothing was done incorrectly; your phone or tablet prevented the transmission to go through because of internet connectivity. There are no servers between Litewallet on your smartphone and the nodes running Litecoin. If you just change your internet connection access point (your local café or shopping mall) this usually fixes the problem. You can also switch to the cell data configuration on your smartphone. If you use Home Wifi, a good cellular data connection, or a Wifi without a firewall you should be able to send Litecoin. VPN scramblers may also interrupt your connection.
Solution: Send problems may also happen because you are not fully synced with the LTC blockchain. When you are not synced, Litewallet may have a problem initiating a withdrawal. You may even see a Litecoin balance within the SEND tab, but can't send because you are not fully synced with the LTC Blockchain. See the directions below in order to run a Manual Sync to ensure that you are fully synced.
Problem: Cannot send to “1LTC” addresses. The problem is this requires an upgrade to bech32 support. There is an issue where Android Litewallet users with older devices won’t be able to take advantage of the benefits and it could ruin their database.
Solution: The developers have resolved this problem. Now both iOS users and Android users should NOT be running into this problem. You can now safely send your Litecoin to 1LTC / bech32 addresses. This is a great development and achievement for Litewallet.
I Purchased Litecoin but I don't see it
Problem: Litewallet allows users to purchase LTC via MoonPay. It's convenient and goes straight to your Litewallet. Sometimes the purchased amount can take some time to show up in Litewallet.
Solution: The exchange that was used to purchase Litecoin may not send Litecoin right away. It could take hours or days depending on the exchange. Please be patient. If you have contacted the exchange and they have claimed that they have indeed sent the money to Litewallet you can always run a manual sync explained below. Purchased Litecoin will show up in Litewallet as long as the exhange has sent the Litecoin and you are in sync with the LTC blockchain.
Litecoin Not Displaying on History (Sync problem)
Problem: Many users get concerned when a transaction does not appear on their history of transactions tab. For example, you have received Litecoin and it is confirmed on the LTC blockchain, but doesn’t appear on your history tab. This is due to syncing (synchronization) issues. You must allow the app to sync with the LTC blockchain.
Solution: Litewallet automatically syncs up with the blockchain upon opening. However, you must allow the app some time to automatically sync, and the speed depends on your internet connectivity. The app will not sync in the background when it is NOT open. Many sync problems can be fixed with a manual sync to the LTC blockchain.
You can perform a manual sync to the Litecoin blockchain by doing the following actions: Menu (hamburger symbol, upper right-hand corner)>Settings>Manage>Sync Blockchain>Start Sync. This may take a bit of time.